Kelvin Hirst
QA · TECHNICAL SUPPORT · SYSTEM INVESTIGATION
A structured support-to-development escalation workflow using ClickUp, DevTools, and GitHub Issues.
DevTools (Network) GitHub Issues ClickUp Manual QA
Scope note: This is a controlled, simulated scenario built to demonstrate investigation and escalation workflow.

Overview

  • Scenario: user reports they are “unable to add an employee record.”
  • Finding: backend persists the employee; behaviour suggests a UI/state issue.
  • Outcome: issue escalated to engineering via GitHub, linked back to the ClickUp ticket.
Role focusSupport + QA bridge
Primary evidenceNetwork + API payload
ArtifactsTicket + GitHub issue

Storyboard

1

Ticket created and triage started

Logged the initial report and moved the ticket into investigation.

ClickUp ticket created
ClickUp ticket created to track the report and investigation.
2

Reproduction attempt in the UI

Created an employee record via PIM → Add Employee using a realistic test name.

Add employee form completed
Reproduction step: create employee record via the UI.
3

Network inspection (XHR/AJAX)

Captured the request sequence around submission to verify server interactions.

DevTools Network showing employees POST then GET
DevTools Network: employees POST (200) followed by employees GET (200).
4

Backend verification via payload

Confirmed the newly created employee appears in the employees GET response payload.

Employees GET response including the new employee
Highlighted entry confirms backend persistence of the new employee.
5

Escalation created in GitHub

Raised a structured issue with environment, reproduction steps, expected vs actual result, and technical findings.

GitHub issue created
GitHub issue created to escalate findings to development.
6

Ticket updated, linked, and marked escalated

Linked the GitHub issue back to ClickUp and updated ticket status for traceability.

ClickUp ticket updated with GitHub link and escalation note
ClickUp updated: relationship link to GitHub + escalation note.

Next Steps in a Production Environment